IN FOCUS: How banks and telcos try to deliver top-notch customer service
A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks and telcos often receiving high call volumes, CNA's Vanessa Lim spoke to companies in the two industries to find out what is going on.
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Published by: channelnewsasia
Read full article here: https://www.channelnewsasia.com/singapore/focus-how-banks-and-telcos-try-deliver-top-notch-customer-service-4735346
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