AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.
A growing use of artificial intelligence to alter the accents of call centre workers in real time is raising concerns among union leaders and academics, who warn the technology could mislead customers and affect Canadian jobs.
The issue is drawing sc... [2576 chars]
Published by: Global News
Read full article here: https://globalnews.ca/news/11832217/canada-ai-accent-masking-call-centres/
