Debunking The AI Customer Service Myth
Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost-cutting shortcuts.
Joao Cardoso, Chief Innovation and Digital Officer at Teleperformance.
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When we think about AI in customer service, it's easy to fall for the myth that it can fully replace human customer serv… [+6085 chars]
Published by: Forbes
Read full article here: https://www.forbes.com/councils/forbestechcouncil/2025/06/13/debunking-the-ai-customer-service-myth/
- João Cardoso, Forbes Councils Member,
João Cardoso, Forbes Councils Member
Https://www.forbes.com/councils/forbestechcouncil/people/joaocardoso/
